Change can be a frustrating and intimidating concern for your organization and employees. Staff and department level adoption will ultimately drive the success of any technology. The best system poorly implemented and supported will linger or fail. Effective training and support will help ensure the commitment to both the business goals and the use of the platform across the enterprise. With effective use, it becomes the backbone of the environment and an inherent part of the business communications.
HDSI will take a very systemic and ‘hands on’ approach to the process. The training process is designed to make sure that your end users are trained based on the process designed for your organization. Training will highlight the organizational goals and benefits while targeting the specific requirements of the department and job description of your employees.
On-site training is the primary approach during the transition and ‘go live’ process. This is followed up with monitoring and measuring the use as well as the quality of data. Users are queried and additional training addressed. On a continuing basis HDSI has full service Customer Support for day-to-day questions and problems.back